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Shipping & Returns

Shipping Policy

  • Goods are made fresh to order order Tuesday +Wednesday

  • We Ship Wednesday for goods to arrive Thursday

  • Tracking numbers are sent with confirmation of shipment email.

  • We ship your goods next day delivery (24 Hours) but food is packed with Ice packs (giving it a 48 hour window) to be kept at chilled temperature, just in case there is any issues with shipping delays.

  • However, if you would like your order on a certain date, just make a note when you checkout. We will do our best to help.

  • You'll receive email confirmation when you place an order and a message from our couriers, to let you know it is on its way.

  • Please give instructions as to where the order may be left in. This can be a 'safe place' or a neighbour in case your not at home.

  • Please give directions for non-numbered houses and difficult to find addresses as this will help with delivery.

  • The products will need to be placed in a fridge or freezer upon arrival

  • Your products will be labelled with a 'Best Before  Date' and can be frozen (see times on labels)

  • We are unable to send products under refrigerated conditions. However, the product is chilled when it leaves us and is packed in a suitable food box with gel packs to insulate it.

  • We take great care when packing all items, so they travel securely. However, as we have to use a courier, please be aware that we can only send products if you accept full responsibility for the condition of the products when delivered to you.

  • We use DHL couriers for delivery. If they are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

Return & Exchange Policy

Returns

We do not accept returns on any of our goods as they are perisable

 

Product Quality

if there is an issue with the quality for the products. Please email: sunshinedeli1@outlook.com.  Please send an image of the product along with your Order Number and an explanation of the problem.  If the products are deemed as an issue with the quality of the products we will  refund the affected item/s.

We take great care when packing all items, so they travel securely. However, as we have to use a courier, please be aware that we can only send products if you accept full responsibility for the condition of the products when delivered to you.

Cancellations

Requests for cancellations must be made before 9am on your Dispatch Date - see your Order Confirmation email and Order History for details.

Return & Exchange Policy

Returns

We do not accept returns on any of our goods as they are perisable

 

Product Quality

if there is an issue with the quality for the products. Please email: sunshinedeli1@outlook.com.  Please send an image of the product along with your Order Number and an explanation of the problem.  If the products are deemed as an issue with the quality of the products we will  refund the affected item/s.

We take great care when packing all items, so they travel securely. However, as we have to use a courier, please be aware that we can only send products if you accept full responsibility for the condition of the products when delivered to you.

Cancellations

Requests for cancellations must be made before 9am on your Dispatch Date - see your Order Confirmation email and Order History for details.

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