Shipping & Returns

Shipping Policy

We offer next day delivery service on all our products in the store.

As all food products are made fresh to order, from you placing your order to getting your product can take 3-5 working days.

3- 5 days is also they time frame for other non-food goods

Return & Exchange Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Once you have notified your intention to get a refund you have 7 days to return the item.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned but we will accept a photo image of the condition of the food goods outlining your issue.

 

Additional non-returnable items:

* Some health and personal care items 

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 7 days after we have been notified

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 working days. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sunshinedeli1@outlook.com.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sunshinedeli1@outlook.com

 

Shipping

To return your product, you should mail your product to:

SD Bar & Grill – Sunshine Deli

989 Penistone Road

Sheffield

S6 2DH

You will be responsible for paying for your own shipping costs for returning your item unless you can commute to our store. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.