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Shipping & Returns

Shipping Policy

  • Goods are made fresh to order order Tuesday

  • We Ship Wednesday

  • The goods arrive with you Thursday

  • Tracking numbers are sent with confirmation of shipment email.

  • We ship your goods next day delivery (24 Hours) but food is packed with Ice packs (giving it a 48 hour window) to be kept at chilled temperature, just in case there is any issues with shipping delays.

  • However, if you would like your order on a certain date, just make a note when you checkout. We will do our best to help.

  • All Plant Savouries and Meats are handmade for each individual order, so this is why we only ship once per week as were busy in the kitchen making your goods the rest of the week.

  • You'll receive email confirmation when you place an order and a message from our couriers, to let you know it is on its way.

  • Please give instructions as to where the order may be left in. This can be a 'safe place' or a neighbour in case your not at home.

  • Please give directions for non-numbered houses and difficult to find addresses as this will help with delivery.

  • The products will need to be placed in a fridge upon arrival

  • Your products will be labelled with a 'Best Before  Date' and can be frozen (see times on labels)

  • We are unable to send products under refrigerated conditions. However, the product is chilled when it leaves us and is packed in a suitable food box with gel packs to insulate it.

  • We take great care when packing all items, so they travel securely. However, as we have to use a courier, please be aware that we can only send products if you accept full responsibility for the condition of the products when delivered to you.

  • We use DHL couriers for delivery. If they are unable to deliver to you, or must deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

Return & Exchange Policy

Returns ('Dry' Non-Perishable Goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

If you wish to return any 'Dry' non-perishable products, please notify us within 24 hours of receiving your delivery.  Returns must be made at your own cost within 7 days of receiving your delivery.  Please note that we can only accept the return of 'Dry' non-perishable products - we cannot accept returns of any fresh or frozen products.  Returns must be received in their original condition.

 

Damaged Products

If any of your products are damaged in any way upon receipt, please call us on +07510596159 or email us at sunshinedeli1@outlook.com.  Please send an image of the damaged product along with your Order Number and an explanation of the problem.  If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

 

Cancellations ('Dry' Non-Perishable and Frozen Goods only)

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and up to 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds.

 

Requests for cancellations must be made before 9am on your Dispatch Date - see your Order Confirmation email and Order History for details.

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